Terms and Conditions

Changes to Terms and Conditions

We may update these Terms and Conditions as needed. Efforts will be made to inform players of major revisions via email, but we advise checking this page periodically for updates.

Eligibility to Play

Players are accepted only from regions where online gambling is legally permitted. We require participants to be at least 18 years old or the legal gaming age in their jurisdiction. It is your duty to confirm compliance with local laws before engaging in real-money play or deposits. We may request age verification and restrict or suspend accounts if requirements are not met.

Individuals from Restricted Countries cannot deposit or play for real money. This list includes: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire St Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Czech Republic, Côte d'Ivoire, Cyprus, Djibouti, Dominica, Dominican Republic, Dutch Caribbean Islands (Curacao), Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Fiji, France and its overseas territories (Guadeloupe, French Guiana, French Polynesia), Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Kenya, Kiribati, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Monaco, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Paraguay, Philippines, Pitcairn, Portugal, Poland, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, St Martin, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland (Eswatini), Sweden, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, United States of America, Vanuatu, Venezuela, Vietnam, Virgin Islands British, Virgin Islands U.S, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands, Japan. Breaches may result in unsuccessful withdrawals or refunds without guarantees.

Game Availability

Certain games might not be accessible in specific areas due to provider policies, which can vary. Using VPNs to evade restrictions is forbidden and could lead to winnings forfeiture.

Provider-Specific Restrictions

NetEnt games are absolutely restricted in jurisdictions without proper licenses, such as Belgium, Bulgaria, Colombia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States.

Additional blacklisted areas for NetEnt include Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

Branded NetEnt games have extra limitations: Planet of the Apes excludes Azerbaijan, China, Malaysia, Russia, Turkey, Ukraine; Vikings excludes Azerbaijan, Cambodia, Canada, China, France, Indonesia, Laos, Malaysia, Myanmar, Russia, Turkey, Ukraine, United States; Narcos excludes Indonesia; Street Fighter excludes numerous Caribbean and Latin American countries plus Canada, China, Japan, United States; Fashion TV excludes Cuba, Turkey, Saudi Arabia.

Universal Monsters titles are limited to select European and nearby countries like Austria, Finland, Germany, Greece, Hungary, Ireland, Malta, Netherlands, Norway, Poland.

Canadian players cannot access NYX games.

Accepted Currencies

Supported currencies include AUD, EUR, USD, BTC, NZD, CAD, ETH, USDT, NOK, LTC, CHF, RUB, DOG, XRP, TRX, BNB, ADA, PLN, BCH, ZAR, TRY.

Fees and Taxes

You bear responsibility for all taxes and fees on winnings per your local laws.

Game Rules

Accepting these terms means you understand the rules of offered games. Familiarize yourself with theoretical payout rates at your discretion.

Disclaimer of Liabilities

Gambling carries risk of financial loss, and we are not responsible for such outcomes. We disclaim liability for technical issues, connection problems, or errors limiting access.

Errors in wagers or payments may be corrected or canceled. Mistaken credits remain our property and must be reported; withdrawals of such funds create a debt to us.

We, along with directors, employees, and partners, do not guarantee software fitness, error-free operation, or uninterrupted access. We are not liable for any damages from site use or games.

You indemnify us against costs from your site use or game participation. We decide on violations leading to account suspension or bans.

Use of Player Account

Only one account per player is permitted; multiples may result in closures and payout cancellations. No sharing with third parties, especially minors. Accounts are for personal use only, not commercial.

Keep details current. We may contact you for withdrawal requests; failure within two weeks could lock your account. Full KYC within 30 days is required, or winnings may be forfeited and deposits returned.

Anti-Fraud Policy

We employ tools to combat fraud. Suspected activities like collusion, exploiting vulnerabilities, fraud against others, or bankruptcy may lead to account termination and payout suspension. We may report to regulators.

Chargebacks allow us to deduct balances, pursue damages, and close accounts. Zero tolerance for advantage play; bonuses and winnings may be voided for abuses like stolen cards, multiple accounts, forged documents, or damaging actions.

We may retain payments for system manipulation suspicions and pursue legal action. Report software errors immediately; failure allows us compensation claims.

Deposits must be wagered three times before withdrawal; otherwise, fees may apply. Accounts earn no interest and offer no exchange services.

Depositing

Options include VISA, MasterCard, and alternatives; Paysafe via Dama N.V. Contact support for best methods by region. Use only your own registered payment methods; third-party use leads to winnings confiscation and deposit returns.

Minimum deposit: €20 equivalent. Maximum varies by method. Crypto deposits via CoinsPaid have no limits, but use other limits for control.

Withdrawal Policy

Minimum withdrawal: €20 equivalent; maximum by method, with installments if exceeded. Identity checks may delay processing; false data or crimes can forfeit withdrawals and terminate accounts.

Payouts via OCT (Visa) or Payment Transfer (Mastercard) require non-corporate cards from supported countries, though success isn't guaranteed.

Site currency: Euro; other transactions may incur slight conversion fees. Bank transfers process in three banking days; USD not available. Exceptional bank fees up to €16 may apply.

Limits: €7,500 weekly, €15,000 monthly, unless VIP exceptions. Wins over €15,000 paid in €15,000 monthly installments. Progressive jackpots paid fully. No interest or exchanges.

Refund Policy

Requests within 24 hours of transaction or 30 days for unauthorized access. Credit card refunds up to deposited amount; excess via alternatives. Bonuses deducted first. High-risk transactions refunded; authorities notified. Player covers costs.

Required docs: ID photo, payment proof, address confirmation. Phone verification possible. Unreachable in two weeks locks account. Processing: 5-7 banking days.

Dormant Accounts

Accounts inactive for 12 months charged €25 monthly fee (or balance if less) until zero or reactivated.

Expiry Period

Claims must be filed within one year of arising.

Complaints

Contact support for issues. Escalated if needed; you'll be updated. Only account holders can complain; no transfers. Server logs final in disputes. We contact via your details.

Non-Transferability

Claims or rights cannot be assigned, transferred, or pledged without our consent, including accounts, winnings, or assets.

Arbitration

Disputes settled exclusively by arbitration in Cyprus under its Civil Procedure Rules.